This policy governs the collection and use of your personal information by me/us and my/our related entities, subsidiaries, employees, franchisees and their employees, insurance companies and finance companies and their employees, and is referred to in this statement as “I” and “We” meaning the same. This policy is a statement of commitment by me/us to comply with the applicable privacy legislation. From time to time, this policy will be reviewed and updated, without notice to you. Revised policies will be posted on this website.
How personal information is collected
Generally, I/we collect personal information directly from you in person, by telephone, letter, fax, email or when you provide it to us through our websites, by entering competitions, promotions or requesting information or material from us, completing surveys or providing feedback. Sometimes I/we will collect your personal information from third parties. For example, we may need to collect personal information from a credit reporting agency, marketing organisations, your representative (such as a legal adviser), your employer or publicly available sources of information or any other organisations where you have given your consent.
What personal information is collected
Generally, I/we collect your name, address, telephone numbers, email addresses, occupation, financial information and any other information about you to enable us to assess your needs in relation to insurance and financial products and associated products and services. I/We also collect information that is required for use in the business activities of my/our business.
How I/we use information collected
I/We use your personal information to provide and promote my/our services to you, including:
- conducting our businesses;
- communicating information about my/our products and services to you; and
- for my/our internal administrative, marketing, planning, development and research requirements.
- I/We may use and disclose your personal information for the purposes for which it was collected and for related purposes, for example:
- regulatory and contractual reporting and compliance
- developing, improving and marketing my/our products and services;
- servicing my/our relationship with you by providing updates and marketing to you;
- involving you in market research and surveying you;
- analysing trends in sales.
Specifically, you agree and consent to the use of your information for the purposes of carrying out credit checks, dealing with requests, complaints and other customer related activities, market and product analysis and for providing you with promotional material on my/our other services and special offers.
Disclosure of information
Where I/we belong to a professional network your personal information may be disclosed between franchisees and franchisors within the network and between brokers and licensors to enable me/us to properly conduct my/our business. I/We may disclose your personal information as permitted or required by law, to regulatory bodies and law enforcement and to third party service providers. Where I/we act as agent in the collection of your personal information I/we collect the information on behalf of the parties for whom we act as agent both for my/our purposes and for their internal purposes. Where I/we contract with third parties to perform services, those third parties may handle your personal information and must only use the information for the purposes for which it was supplied although I/we are not responsible for ensuring this.
I/We may collect and store information about your visit to our website to measure the number of visitors to different parts of the site. Although we may publish aggregated information about usage patterns, I/we will not disclose information about individual machines except as specified in this clause. I/We may gather more extensive information if I/we are concerned, for example, about security issues. If I/we think it is necessary, I/we may disclose this information to relevant law enforcement authorities.
Accessing your information
You have the right to request access to your personal information in accordance with applicable privacy legislation. I/We may recover from you, my/our reasonable costs of supplying you with access to this information. You can ask for information about you to be corrected if it is inaccurate, incomplete or out of date. Where requested, I/we will take reasonable steps to correct the information.
Storage of information
I/I will take reasonable steps to:
- ensure that the personal information collected and used is accurate, complete and up to date;
- destroy or permanently de-identify personal information if it no longer needs it for any purpose; and
- protect your personal information from misuse, loss and from unauthorised access, modification or disclosure.
Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.
Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.
Contact & Communication
Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advises users using such form to email processes that they do so at their own risk.
This website and its owners use any information submitted to provide you with further information about the products/services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.
This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.